
Customer Support
Support is described as available 24/7, with email as the main documented channel. In an independent test, a first reply arrived within about four minutes, although the operator's terms state that a complete answer to a complex query can take several days. Before contacting support, it helps to have:
- the account username or registered email,
- the date, amount and method of any transaction in question,
- screenshots of error messages, if any.
Keeping written records of support conversations is useful, particularly because an offshore licence usually does not come with an independent dispute body.